Support and Maintenance

Maintenance and support are key to the ongoing successful deployment of security. When a fault occurs, response and fix times are essential to ensure that problems do not escalate or reoccur.

247 Secure provide a full program of preventative, essential, and optional support response depending on the circumstances of the camera or system. These are further supported by full service level guarantees ensuring compliance and response times.

Our maintenance and support agreements will address any faults and issues.

Whether the contract is preventative, essential or optional the same levels of diligence and expertise are ensured to make sure the outsourcing of this key area is successful. When our consultants visit, the various maintenance options and levels will be offered as a modular service and can then be selected or deselected as circumstances change.

System upgrades and migration to IP and wireless
Staff training and implementation
Compliance with the legal and compliance requirements of the data protection act
Recalibration of equipment recording, cameras and recording
The testing and re adjustment of focus and video levels on cameras
Testing of external camera housings including de-misters where appropriate
Cleaning of all camera lenses and housings where appropriate
Report on any temporary obscuring of visual images e.g. growing trees and bushes
Adjust video time and date display as required, (BST) and check equipment settings
Carry out test reviewing of recordings and advise on best practice
Check video data connections between all control equipment re-terminate and crimp as required
Test all remote video transmission equipment, ensuring correct operation
Provide a report on the condition of the installation if so required
Provide any necessary basic instruction and training
Advise on latest data protection or appropriate legislation
Advise on the latest equipment available to improve the functionality of the installation

Our security services will give you a response to a huge array of scenarios through three levels of planning:

Deployment:

From initial audit to the construction of a security plan for your site, the latest and best technology is always made available to ensure resources, utilities are protected, and solutions cause a minimum of disruption to your daily operation.

Service:

The highest level of service an maintenance delivered by our trained engineers ensures a speedy and efficient fix to any problems. Proactive monitoring ensures we are informed and can address any problem sometimes before it arises.

Certification and service levels: